Unfortunately - for hygiene reasons I cannot refund or exchange earrings body piercing products or jewllery. i'm also unable to refund or exchange gift cards.
i'm able to make an exception if i have made an error in completing your order or if the jewellery is faulty. i'm sorry, but I'm absolutely unable to accept returns of any jewellery that has been used
In the case of faulty items, please accept my apologies and email me within 7 working days of receiving, so i can arrange for a replacement for you
FAULTY RETURNS: firstname.lastname@example.org
It's your responsibility to ensure items returned are adequately packaged as replacements and refunds will only be made for jewellery that are received in their original condition
apologies, if you are outside of the UK i currently do not offer any online returns
I aim to send out your order straight away! Latest within 5 working days (if your Item is in Stock) All your jewellery is sent by 1st class, tracked signed for and recorded delivery, so that you receive it quickly & Safe and sound! It costs Around £8 to do this. i understand that this is a lot of money. However, it's the only real option we have to absolutely ensure your precious goods definitely reach you! I'm happy to send the items out to you via second class Royal Mail if you wish
( Please contact me to arrange) However, I can't then guarantee their safety...x
TERMS & CONDITIONS
I accept most major credit and debit cards including Visa / Visa Electron, Mastercard and Switch / Maestro, however I do not accept American Express.
The secure payment gateways includes Paypal a which uses state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against what is nowadays a virtually non-existent risk. The technology also has inbuilt system redundancy and fault tolerance, to provide us with a virtually uninterrupted service 24 hours a day, seven days a week.
When placing your order, you must provide me with your exact billing address and telephone number i.e. the address and phone number your bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once your credit card has been approved.
Most items are in stock and will be dispatched immediately therefore full payment is required at point of sale.
Availability of Goods
All products are subject to availability and may be withdrawn at any time. If I do not supply the goods for any reason I will not charge you for these and I will refund any monies already paid for them.
Failure by me to enforce any of these terms and conditions will not affect my right to enforce the rest of these terms and conditions. The company is entitled to amend its terms and conditions but any such changes will not affect contracts that have already been formed.
These terms and conditions are subject to UK law.
INFORMATION THAT IS GATHERED FROM VISITORS
Like most retail websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor's email and a username will be stored on the server.>
We may collect your name, title, company name, e-mail and phone number in registering your account. We monitor website usage to help improve and administer QualiTi Body Jewellery. This can include information such as the date, time and pages viewed during your visit, the type of browser you used and the website which referred you to our site.
HOW THE INFORMATION IS USED
We do not store credit card details nor do we share customer details with any third parties. The information is used to enhance the visitor’s experience and to enable shopping features when using the website. Our email newsletter, which keeps our customers up to date with developments, is entirely optional.
Our priority is to only collect as much information about you as is required to provide the products you have requested. We may use your personal information to send you information about new body piercing products, promotions and news.
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website and may also be used to track your return visits to the site. Session cookies, for example, allow you to keep items in a digital basket across different pages of an online shop.
You can manually remove cookies within your browser and you may be able to block cookies via your browser settings also but this may prevent you from access to certain features of the website. Our cookies contain no personal information (so that your privacy is absolutely protected) and only serve to facilitate navigation and identification.